Frequently asked questions

On this page you can find all the information you need about your Reviewers.com campaigns.

What do I get when I create a Reviewers.com campaign?

As a design partner, you get access to the Reviewers.com community for free during the design partnership period. We’ll help you set up  your campaign and be with you each step of the way throughout it.

Each campaign will be shared with relevant reviewers in our community and promoted on our Instagram account. This gives your brand and product visibility across our entire reviewer base.  If you’re interested, we can also do a Collab post on Instagram, as well as tagging your brand.

What does the order process look like?
  • Reviewers join your campaign and receive a 100% discount code (covering product and shipping, limited to one item only)
  • They use the code to order directly from your product page
  • You see the order in Shopify like any other, so all of your flows and notifications work as usual
  • Reviewers.com sends them a review request email based on  your existing timing
  • If you use Klaviyo for review requests, we can tag these orders so you can exclude them from your own flow
  • Reviews automatically sync into your Loox account, like any other
Can I select my reviewers?

You can define the audience demographics such as gender, age and geography, but not the specific reviewers for the campaign.

How many products do I need to give away?

You can select between 20-50  product samples  to give away. Just make sure you have enough inventory before the campaign goes live.

What is expected of me as a design partner?

As a design partner you have a unique opportunity to help shape the future of Reviewers.com. We’ll ask for your feedback on everything from the campaign flow to the reviews you collect.

What is a high-quality video review?

A high-quality video review should have good lighting, clear audio, and meaningful, honest content describing the reviewer's experience with your product.

Will the reviews collected be syndicated to my Google Shopping?

Yes. All reviews follow FTC guidelines and so you can display them in your Loox widgets and Google Shopping listings.

How can I start?

Let us know your target audience, what product and how many items you’d like to give away and we can kick things off for you. Feel free to reach out to support@reviewers.com if you have any additional questions.

Which audience can I target?

We currently focus on women in the US aged 18–50. You can narrow your audience by age within that range.

What about ghosting?

To reduce the risk of ghosting, we make it clear at every step that reviewers must submit a video review to stay in the community. While some ghosting is natural with sampling campaigns, we take steps to minimize it. For your first campaign, we’ll cover up to $1,000 worth of unfulfilled products as account credit.

Can I select multiple product options?

Right now, we only support single product campaigns. We’ll soon be adding the option to offer a collection. You can however run multiple campaigns for different products.

Can I select the type of reviews I’ll get in return?

You will be able to select the campaign type in the future.

Will I be able to use the reviews afterwards?

Yes, you will have the rights to use the reviews, just like any other review you collect.

What if the reviewer tries to return/exchange the product?

Reviewers join your campaign with the understanding that they are expected to leave an honest review. We will automatically add a “Reviewers.com” tag to relevant orders, to help you identify the orders that should not be allowed to return/refund.

I’m not using Shopify checkout, is that an issue?

Reviewers.com can only be used by Merchants using the Shopify checkout.

What do I get when I create a Reviewers.com campaign?

As a design partner, you get access to the Reviewers.com community for free during the design partnership period. We’ll help you set up  your campaign and be with you each step of the way throughout it.

Each campaign will be shared with relevant reviewers in our community and promoted on our Instagram account. This gives your brand and product visibility across our entire reviewer base.  If you’re interested, we can also do a Collab post on Instagram, as well as tagging your brand.

Which audience can I target?

We currently focus on women in the US aged 18–50. You can narrow your audience by age within that range.

What does the order process look like?
  • Reviewers join your campaign and receive a 100% discount code (covering product and shipping, limited to one item only)
  • They use the code to order directly from your product page
  • You see the order in Shopify like any other, so all of your flows and notifications work as usual
  • Reviewers.com sends them a review request email based on  your existing timing
  • If you use Klaviyo for review requests, we can tag these orders so you can exclude them from your own flow
  • Reviews automatically sync into your Loox account, like any other
What about ghosting?

To reduce the risk of ghosting, we make it clear at every step that reviewers must submit a video review to stay in the community. While some ghosting is natural with sampling campaigns, we take steps to minimize it. For your first campaign, we’ll cover up to $1,000 worth of unfulfilled products as account credit.

Can I select my reviewers?

You can define the audience demographics such as gender, age and geography, but not the specific reviewers for the campaign.

Can I select multiple product options?

Right now, we only support single product campaigns. We’ll soon be adding the option to offer a collection. You can however run multiple campaigns for different products.

How many products do I need to give away?

You can select between 20-50  product samples  to give away. Just make sure you have enough inventory before the campaign goes live.

Can I select the type of reviews I’ll get in return?

You will be able to select the campaign type in the future.

What is expected of me as a design partner?

As a design partner you have a unique opportunity to help shape the future of Reviewers.com. We’ll ask for your feedback on everything from the campaign flow to the reviews you collect.

Will I be able to use the reviews afterwards?

Yes, you will have the rights to use the reviews, just like any other review you collect.

What is a high-quality video review?

A high-quality video review should have good lighting, clear audio, and meaningful, honest content describing the reviewer's experience with your product.

What if the reviewer tries to return/exchange the product?

Reviewers join your campaign with the understanding that they are expected to leave an honest review. We will automatically add a “Reviewers.com” tag to relevant orders, to help you identify the orders that should not be allowed to return/refund. 

Will the reviews collected be syndicated to my Google Shopping?

Yes. All reviews follow FTC guidelines and so you can display them in your Loox widgets and Google Shopping listings.

I’m not using Shopify checkout, is that an issue?

Reviewers.com can only be used by Merchants using the Shopify checkout.

How can I start?

Let us know your target audience, what product and how many items you’d like to give away and we can kick things off for you. Feel free to reach out to support@reviewers.com if you have any additional questions.